What is Livescan?

Livescan is the name for the technology that is used to capture the image(s) of your fingerprint(s). Essentially, it is a digital image that is captured on our machine much like that of the image created from a copying machine.  It is simple, quick and painless.

What do I need for Livescan?

You must provide a valid (we can not accept expired) Government issued, picture identification such as drivers license, state identification card or passport.

What happens after we capture your fingerprints?

Once we capture your fingerprints, have all required information and payment, we electronically transmit them to the FDLE (Florida Department of Law Enforcement). The FDLE and the FBI (Federal Bureau of Investigation)  then commence a criminal history search. Once the law enforcement agencies have completed their search, they send the results to the regulatory agency (such as Department of Children and Families, Agency for Health Care Administration, Department of Business and Professional Regulation etc.) that oversees your employment/volunteer position/license. The regulatory agency then sends notification of the results to your employer.  Neither our office nor you will receive the results.  The results only go to your employer/volunteer program/licensing agency.

How do I contact the background screening department of my regulatory agency to check on the results?

Department of Children and Families (OCA #): 1-850-717-4454 or bgs1116@dcf.state.fl.us

VECHS Program: 1-850-410-8324

Agency for Health Care Administration (AHCA): 1-850-412-4503 or bgscreen@ahca.myflorida.com

Medicaid: 1-800-289-7799

How much does Livescan cost?

The price depends on the number/code that is going to be attached to your fingerprints:

If you have an OCA number, the price is $75.00 (this means that your job/volunteer position/license is regulated by the Department of Children and Families). Note: If your employer provides you with both an OCA and ORI number, we only need the OCA number and the cost remains at $70.00.

If you have a VECHS number, the price is $60.00 for employees and $50.00 for volunteers (this means that your job/volunteer position/license is regulated by the Department of Education.)

If you have the AHCA number, the price is $90.00 (this means that your job/volunteer position/license is regulated by the Agency for Health Care Administration). Note: Do not worry if you do not have  the specific AHCA number; we have it on file because it is universal throughout the state.

If you have the DOEA number, the price is $90.00 (this means that your job/volunteer position/license is regulated by the Department of Elder Affairs).  Note: Do not worry if you do not have  the specific DOEA number; we have it on file because it is universal throughout the state.

If you have the Medicare number, the price is $90.00 (this means that your license is regulated by Medicaid).  Note: Do not worry if you do not have  the specific Medicaid number; we have it on file because it is universal throughout the state.

If you have an ORI number because you are applying for a license with the Department of Business and Professional Regulation (DBPR) such as Contractor, Real Estate Sales etc., the price is $60.00.  Note: We have a list of the ORI numbers, provided by the DBPR, if you cannot locate it in your application.

What type of payment is accepted?

Cash, Credit/Debit Card, Money Order, Cashiers Check and Corporate or Business Checks.

Can I make an appointment for Livescan or just come in?

We understand that you are busy, which is why our clients do not need to schedule an appointment. Feel free to come in anytime during our hours of operation, 9AM-5PM, Monday-Friday. We highly encourage clients to call us at 305.661.1636 to confirm that we are not fingerprinting off-site.   

How long does it take to get my Livescan results?

It can take anywhere from 1 to 3 weeks for the regulatory agency to issue the results.  The average time frames for the following regulatory agencies is as follows:

DCF up to 1 week

AHCA up to 1 week

VECHS up to 1 week

DOEA up to 1 week

Medicare up to 1 week

ORI up to 1 week

What happens if my fingerprints get rejected?

When a persons fingerprints are rejected by the FBI the report will read that the fingerprints were illegible and that they need to report back to the Livescan provider who printed them the first time. This is a very common occurrence.

There is no cost to being printed a second time.

Once this is reported to you you will need to do the following:

1.The TCR number will need to provided. This is a 20 digit code beginning with an E.  Your employer/volunteer program/licensing agency should have received the TCR code with the notification that they prints were rejected.

2. Please call to make an appointment (305) 661-1636.

3. There is no cost to being printed a second time (Provided you come in the time period allowed by your regulatory agency. Otherwise the process will have to begin from the beginning, and fees will be applied)